Terms and Conditions

Welcome to CW Home Depot Official Website (referred throughout as the “Site”). Kindly carefully read and understand the following terms and conditions that govern the use of this Site. CW Home Depot (referred throughout as “We”) offers this online platform to its customers which is subject to the following terms, conditions and provisions indicated. Please note that the use of this Site constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may “bookmark” a particular portion of this Site and thereby bypass these Terms and Conditions, your use of this Site still binds you to these Terms and Conditions. CW Home Depot reserves the right to update or modify these Terms and Conditions at any time without prior notice to you. For this reason, we recommend that you review these Terms and Conditions whenever you use this Site.


Products, Pricing, Content Information and Specifications.

The products, its contents, specifications, and prices are subject to change at any time, without need of prior notice. The prices of the products may vary from the actual item in the store and are subject to availability.


Acceptance of Order

We will confirm your orders either by email, call, or any other social media platform such as but not limited to Viber and Messenger. We may also require verification of information prior to the acceptance and/or shipment of any order.

We also reserve the right, at our sole discretion, to refuse or cancel an order for any reason at any given point. Some scenarios that may result to cancellation of an order may include but not limited to limitation of available stocks, inaccuracies on the information submitted to the Site, possible payment fraud, etc.


Invoicing

We will issue the Sales Invoice and Collection Receipt upon delivery of your item/s or upon pick-up from the designated branch. A scanned Sales Quotation or Sales Invoice will be submitted to you via email or Viber after clearing of payment.


Payment

  • You may pay using any of the payment methods such as online banking, over the counter or ATM banking through the following banks: BDO, BPI and Metrobank, and Cash upon Pickup in the store. The actual payment will only be charged and collected upon the acceptance of your placed order.
  • Failure to Pay for any reason whatsoever, we shall cancel the order and suspend delivery of the products until payment is made in full.

Delivery and Store Pickup Limitations

When an order is placed on the Site, you have the following options:

  • 1. Store Delivery
    • 1.1 Product(s) will be delivered as per the shipping address designated by you, as long as the address is compliant to shipping restrictions. Please take note delivery schedule may vary depending on various circumstances. We reserve the right to refuse, cancel, or delay deliveries in the event of force majeure or other fortuitous events, including but not limited to: any law, order, regulation, direction, request or intervention of the Philippine Government; strikes lockouts or other labor difficulties; rebellion and insurrection, floods, typhoons, earthquakes, war, riots, be they acts of God or acts of Man.
  • 1.2 Delivery Fees
    • 1.2.1 There is an applicable delivery fee designed and computed separately on a per a branch basis.
    • 1.2.2 Free Delivery Charge can only be applied for areas within the 5 kilometer radius from the branch you purchase to the delivery address.
    • 1.2.3 Transaction with Multiple Delivery Date/ Trips with the same location shall reflect a delivery charge multiplied with the number of deliveries.
    • 1.2.4 Subdivision Fee must be declared ahead of time and paid by you upon settlement of payment.
  • 2. Store Pickup
    • 2.1 Product(s) may be picked up at any designated CW Home Depot branches:
      • CW Home Depot -Ortigas
      • CW Home Depot -Balintawak
      • CW Home Depot -Pampanga
      • CW Home Depot -Alabang
      • CW Home Depot -Commonwealth
      • CW Home Depot –Sta. Rosa, Laguna
      • CW Home Depot –Imus, Cavite
    • 2.2 Products purchased for store pickup are subject to store pickup limitations and restrictions.
      • 2.2.1 You will receive a confirmation when the item is ready for pick-up.
      • 2.2.2 You must present the screenshot of invoice to the CW Home Depot Releasing Personnel.
      • 2.2.3 In case you deleted the invoice, CW Home Depot Virtual Butlers can resend the invoice to you.
      • 2.2.4 If pickup is through an authorized representative or third party logistics partner, the following has to be presented:
        • A signed Authorization Letter from you.
        • A photocopy of your valid ID
        • A photocopy of your authorized representative’s valid ID
        • If Store Pickup by 3rd party Courier (Transportify, Grab, Lalamove), a screenshot of instructions from customer and reference invoice number is required

Return and Exchange Policies

All returns/exchanges must be done in-store where the purchase is made and in accordance with the following conditions below:

  • Returns are acceptable on the following situations
    • The item should be in good condition and in its original packaging.
    • Return period is 30 days from date of purchase.
    • The Tape Receipt, Cash Invoice or Sales Invoice with official receipt-original customer copy should be presented.
    • Penalty of 10% will be applied for all returns due to change of mind within 31st date from the date of purchase.
  • Returns are NOT acceptable on the following situations:
    • Customer-made and other special made products, non-regular indent items
    • Misused and damage items due to mishandling and wrong installation
    • Used item e.g., dented paint cans, mixed paints, cracked tiles, tubs, vinyl with adhesive, cut wires or any merchandise that has been proven used
    • Return items beyond 91st day from the date of purchase.
  • 10% Penalty Charge is applicable to:
    • Return due to change of mind
    • Return of excess item
    • Return is 31st to 90th day from the date of purchase.
    • For Pick-up/Delivery Transactions, 31st day applies from the date of Releasing and Delivery Receipt
    • Return is not acceptable anymore if the date of return is 91st day from the date of purchase.
    • Cash Customers
  • List of Requirements:
    Effective September 9, 2019, we implemented additional requirements he Return and Exchange of item and Credit Memo Redemption in all our branches.

    If the person returning the item is not the customer whose name appears on the sales invoice, please present the following at our Customer Service Counter.
    • signed authorization letter from the customer whose name appears on the sales invoice,
    • one valid ID from the customer whose name appears on the sales invoice, and
    • one valid ID of the authorized person returning the item.
  • For sales invoice or official receipt under a company's name, the person returning must present
    • one valid ID bearing the company name,
    • signed authorization letter from the company, and
    • company ID of the person who signed the authorization letter.
  • Lastly, all valid ID must bear a photo and signature.

*CW Home Depot reserves the right to change this Return and Exchange Policy at any time without prior notice.

Accuracy of Information

We put an effort to offer accurate description of the products in this Site, but we do not warrant that such description, color or shade, information or other content available on the Site are accurate, complete, reliable, current or free from error. The weight, measurements and other descriptions provided on the Site are approximate figures and are provided for convenience purposes only. We make all rational efforts to truthfully display the attributes of the products such as color or shade. However, the color you see on Site may differ from the actual color, depending on your mobile device, computer system, monitor, and/or other display features.

Moreover, the Site may have typographical mistakes or inaccuracies and may not be complete or current. CW Home Depot reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information.

Use of the Site

In using the Site and the services therein, you agree to use it for lawful purposes only. We also assume that all information or data you have submitted to this Site are considered true and accurate and you take sole responsibility for such information and data especially in maintaining of your own account information and password. You agree to accept responsibility for all activities that occur under your account, whether such activity is authorized or not. You should inform us straightaway if you have knowledge that or have reason for suspecting that the confidentiality of your account has been compromised or if there has been any unauthorized use thereof.

Intellectual Property

All information and content available on the Site, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") are our property or the property of our parents, subsidiaries, affiliates, partners or licensors, and are protected by international laws, including laws governing copyrights and trademarks.

Except as required under applicable law, neither the Content nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent. Nothing contained on the Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Platform, without the written permission of CW Home Depot or such third party owner, as may be applicable.

Third Party Links. From time to time, the Site may contain links to websites, applications, or online or digital sites or services that are not owned, operated or controlled by CW Home Depot or our affiliates, subsidiaries or partners. All such links are provided solely as a convenience to you and are not an endorsement by us, our parents, subsidiaries, our affiliates or our partners. If you use these links, you will leave the Site and your use of the said links will be at your own risk. Neither Cw Home Depot, nor any of our affiliates, subsidiaries or partners are responsible for any content, materials or other information located on or accessible from any other website, application, or online or digital site or service. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions.

User Information. Other than Personal Data as defined under Republic Act No. 10173 (Data Privacy Act of 2012), which is subject to CW Home Depot’s Privacy Policy, any material, information, suggestions, idea, concept, know-how, technique, question, comment or other communication you transmit, upload, or post to or through the Site in any manner ("User Communications") are and will be considered non-confidential and non-proprietary. CW Home Depot may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, deletion and manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. However, we retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

LIMITATIONS OF LIABILITY.

YOU AGREE THAT NEITHER WE NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES OR PARTNERS, OR OUR/THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES AND AGENTS WILL BE RESPONSIBLE OR LIABLE FOR ANY (a) BUSINESS INTERRUPTION; (b) DELAY/INTERRUPTION IN ACCESS TO THE SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF ACCESSING THE THIRD PARTY LINKS ON THE PLATFORM; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS IN CONNECTION WITH USE OF THE PLATFORM; OR (f) ANY INACCURACIES OR OMISSIONS IN THE CONTENT OF THE PLATFORM

YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OR SUPPLIER OF THE PRODUCTS, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN OR REFUND FOR SUCH PRODUCTS IN ACCORDANCE WITH OUR RETURN AND EXCHANGE POLICY

Revisions to these Terms and Conditions

We may revise these Terms of Use at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms of Use because they are binding on you.

Termination. You or we may suspend or terminate your account or your use of the Site at any time, for any reason or for no reason. You are personally liable for any orders or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of the Platform at any time without notice. Additional Assistance. If you have any questions or comments, we invite you to email us at info@cwhomedepot.com

You should use our Service only if you are fully able to understand and enter into and comply with these Terms. Our Services are not intended for children under 18 years old.